The 2024 Civil Servant Candidate Selection (CASN) process has encountered several hiccups due to Digital Stamps (e-meterai) system failures managed by Peruri. The surge in e-meterai transactions, a crucial requirement for completing CASN applications, led to a slowdown in services, causing frustration among applicants. Here’s a closer look at how Peruri is addressing these issues and the best ways for applicants to resolve them.

High Demand for E-Meterai Amid CASN 2024

Despite the technical challenges, public interest in digital stamps remains strong. Peruri recorded over one million e-meterai transactions daily during the CASN registration period. As part of Indonesia’s push for digitalization, e-meterai is key to modernizing tax stamps, and its growing popularity signals a positive reception, despite the infrastructure challenges.

Technical Glitches: What Went Wrong?

In the days leading up to the CASN 2024 registration deadline, Peruri’s digital stamps system faced severe strain due to high traffic, leading to slow processing times and system crashes. Many applicants found applying the required digital stamps to their documents difficult, causing delays. The technical issues led to a wave of complaints and raised concerns about the preparedness of digital infrastructure for such critical services.

Peruri’s Response: Restoring Digital Stamps Services

By September 5, 2024, Peruri confirmed the restoration of their digital stamps service. The platform is once again functional, and users can access digital stamps through Peruri's official website, mobile apps, and authorized reseller platforms such as Skill Academy and Posfin. For applicants still experiencing issues, Peruri has provided helpdesk support channels to ensure smoother transactions.

Tips for CASN 2024 Applicants Facing Digital stamps Issues

If you are an applicant facing difficulties with digital stamps, here are some tips to help you navigate the process:

• Ensure you purchase your digital stamps from official channels or verified resellers.
• If you encounter problems, report them immediately via the helpdesk services provided by Peruri
• Don’t wait until the last minute; try to complete the digital stamps application well before the registration deadline to avoid potential traffic surges.

Public Reaction and Criticism

The delays and technical issues sparked frustration on social media, with applicants urging Peruri to either extend the CASN registration period or find alternate solutions to the problem. Many users voiced their concerns about the reliance on digital systems that seem unprepared for high-demand periods.

Future of Digital Stamps and Peruri’s Commitment

Looking ahead, Peruri is committed to improving its digital infrastructure, ensuring that services like digital stamps can handle high traffic and critical deadlines like CASN registrations. These improvements will be essential to prevent future disruptions and maintain public trust in their services.

The challenges faced by Peruri’s digital stamps service during CASN 2024 highlight the growing pains of digital transformation. While Peruri has taken steps to restore services, the situation underscores the importance of having a robust digital infrastructure ready for high-traffic scenarios. As digital solutions continue to evolve, future applicants can expect better support and smoother experiences when using tools like e-meterai for essential processes such as CPNS registration.